The Northwest Ambulance Service NHS Trust is undertaking a challenging and innovative patient experience programme. Building on lessons learned from last year’s programme the Trust are using a number of different ways to gather patient experience through interviews with patients at hospitals, observations on ambulances, telephone and online surveys, focus groups across the region and new and innovative ways for staff and the public to get involved. 

The Ambulance Service will be visiting the Countess of Chester Hospital, Leighton Hospital, Macclesfield District General Hospital, the Royal Liverpool Hospital and Aintree hospital over the next few months covering  Accident and Emergency departments, Out Patients Clinics, Discharge Lounges (where applicable) and Ambulance Liaison Rooms. Staff will also be on board Patient Transport vehicles to observe patient journeys. The Trust wants to hear from patients about all aspects of their experiences of using both the Patient Transport Service and the Emergency Ambulance (999) Service in order to improve for the benefit of all patients.

If you would like to share your experience, get involved in a focus group in your area or find out more about this year’s programme, please contact the Halton LINk on 01928 592405, email: dwilson@haltonlink.org.uk or contact the Northwest Ambulance Service NHS Trust at: talktous@nwas.nhs.uk.

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